The day-to-day of keeping your IT healthy: watching it around the clock, keeping it patched and current, and giving your team one easy place to raise anything. Quiet and steady is the point, so your IT works and you are not thinking about it.
Managed support & monitoring
Monitoring that gets ahead of problems
Always-on monitoring
Active checks run on your key services and sites continuously, so an outage is spotted the moment it happens, usually before you notice. Your uptime is measured for real, not guessed at.
Every device watched
Each computer and server reports its health, security, and updates back to us. If a disk is filling up or protection drops, it flags before it bites.
Raised automatically
When something is spotted it becomes a support ticket on its own, with a clear summary of what happened and what needs doing. Nothing gets forgotten.
Support your team will actually use
One place to ask
Raise anything from your Zone portal or a quick email and it becomes a tracked ticket. You can see where it is, and so can we, so nothing slips.
Sensible response
Support is handled during business hours and prioritised on impact, so the thing stopping people working gets picked up first.
Kept current, quietly
Patch management
Windows and application updates roll out on a schedule, so security holes are closed and nobody is left chasing update prompts.
Device management
Company devices enrolled and managed with Intune. A new starter's laptop arrives ready to go, and a lost one can be locked down remotely.
Standard build
Machines set up to a consistent, secure standard, so the whole estate behaves the same way and is easier to support.